April 27, 2022 By Daryl Moon

Real Salesforce Admin Interview Questions

Instead of simple, closed questions requiring a brief answer, these questions are designed to gain a deeper understanding of the applicant’s knowledge, skills and experience for a Salesforce Administrator role.

In the next article (published in 48 hours) I will provide some sample answers.

  1. Tell us what you know about <our company>.
  2. Describe how profiles and roles work in Salesforce and the best practice when implementing them.
    • Supplementary: Are there any new features that you would use in implementing them?
  3. What is a use case for a junction object and how are they configured in Salesforce? Please provide an example where this may be used.
  4. Tell us about the most advanced Salesforce automation you have built, what business problem you were solving and the tools you used.
  5. Tell us about your skills in building Experience Cloud sites (communities) and detail what you have built. 
  6.  What would you do when a user is not able to access records in Salesforce? 
  7. What is a use case for implementing record types? What advantages do they offer? 
  8. How do entitlements work in Service Cloud? Provide a simple explanation for an executive and then provide a more technical explanation for a junior administrator. 
  9. A user has created a report on cases and wants to sort by the region of the account that is related to the case but cannot find the region field in the report builder. What could be wrong? 
  10. Do you have any experience in integrating Salesforce with other systems? Please tell us about your role in this integration process. 
  11. What would you do in this situation? After a month or so in your new role, you have found that your workload is overwhelming and the number of requests for help is beyond what you can cope with. 
  12. What would you do when you get stuck on a problem and despite your best efforts to solve the problem, you cannot resolve it? 
  13. How do you keep your Salesforce skills and knowledge up to date?
  14. Tell us about your experience in making changes to the Salesforce environment and how you implement those changes into production. 
  15. Describe the types of teams you have worked with and how you worked well with each of the different personalities.
  16. Do you prefer to work as part of a team or independently? And why? 
  17. When you are in a team situation what role do you usually play?
  18. If you see that a team member is disengaged, how do you try to motivate them? 
  19. What do you think makes a successful team? 
  20. Why should you be hired? 

Read my answers in the next article…