Salesforce and Microsoft Dynamics 365 compared

This comprehensive report by CRM Switch does a fair and unbiased side by side comparison for Salesforce and Microsoft Dynamics.

It covers product details, environment, security, APIs and customisation, workflow, reporting, email, Office Integration etc, etc.  Well worth a read if you are starting down the CRM journey and want a good starting point for a comparison or you have a potential customer considering both products.

Skype for Salesforce (beta)

Skype for Salesforce is a free app from the AppExchange that allows you to connect with your internal Salesforce users via Skype chat, audio calls or video calls.  Your organisation needs to be licensed for Skype for Business online to use this app. Streamline collaboration with the latest breakthrough integration between Salesforce and Microsoft.


Users can chat using Skype for Salesforce on any supported browsers for Lightning Experience. Users can make audio and video calls using Skype for Salesforce from Microsoft Edge or Apple Safari® only.

Documentation for the app is here: Skype for Salesforce Overview

The AppExchange listing is here.

New Salesforce Certifications for 2016

Salesforce Ben provides a great article on new certifications introduced by Salesforce in 2016.

New certifications include:

  • Community Cloud Consultant
  • Marketing Cloud Consultant
  • Data Architecture and Management Designer
  • Development Lifecycle and Deployment Designer
  • Identity and Access Management Designer
  • Integration Architecture Designer
  • Mobile Solutions Architecture Designer
  • Sharing and Visibility Designer

Read Ben’s summary here or get the full details on all certification from Salesforce University.

Salesforce Superbadges: Prove your Skills!

Salesforce has some advanced level badges called Superbadges that challenge you to take what you’ve learned and apply it to advanced, real-world business requirements. These are much more difficult than the standard badges and you have to do a fair bit of your own analysis to determine what has to be done to complete the badge requirements. Note: These are not easy to complete. The estimate of 4-6 hours to complete each Superbadge is very optimistic.  If you run into problems you can realistically expect to spend 3-4 times as long to complete some of these challenges.

There are currently four Superbadges available:

Top 10 Winter ’17 Features

Salesforce Weekly provides a great list of their top 10 features in the Winter ’17 release of Salesforce.

Lightning Apps and Navigation

  1. Lightning Login
  2. Reusable Processes
  3. Spread the News with Chatter
  4. Live Chatter comments
  5. Inline editing in Lightning
  6. Field level help in Lightning
  7. Filter reports with relative dates in Lightning
  8. Actions that launch Lightning Components
  9. Flows with a Lightning skin

Read the full roundup here.